Revocation instruction

Consumers have a fortnightly right of withdrawal.

Right of withdrawal

The «Buyer» has the right to revoke this contract within fourteen days without giving reasons.

The revocation period shall be fourteen days from the day on which the «Buyer» or a third party named by him who is not the carrier has taken possession of the last goods.

In order to exercise his right of revocation, the «Buyer» must inform

WestFoto – a trademark

Otto Sauseng GmbH
Lienfeldergasse 32
AT-1160 Vienna, Austria
Phone +43 1 485 86 11
Fax +43 1 485 86 11 21
office@sauseng.at

by means of a clear statement (e.g. a letter sent by post, fax or e-mail) of his decision to withdraw from this contract. The «Buyer» may use the attached sample revocation form for this purpose, which is, however, not mandatory.

In order to comply with the cancellation period, it is sufficient for the «Buyer» to send notification of the exercise of the right of cancellation before the expiry of the cancellation period.

Consequences of revocation

If the «Buyer» cancels this Agreement, we shall reimburse him immediately and no later than fourteen days from the date on which we received notification of the cancellation of this Agreement for all payments we have received from him, including the delivery costs (with the exception of the additional costs arising from the fact that the «Buyer» has chosen a type of delivery other than the cheapest standard delivery offered by us). For such repayment we shall use the same means of payment as the «Buyer» used for the original transaction, unless expressly agreed otherwise with the «Buyer»; in no event shall the «Buyer» be charged for such repayment. We may refuse repayment until we have received the goods back or until the «Buyer» has provided evidence that the goods have been returned, whichever is the earlier.

The «Buyer» shall return or hand over the goods to us immediately and in any case within fourteen days of the day on which he informs us of the revocation of this contract at the latest. This period shall be deemed to have been observed if the «Buyer» dispatches the goods before expiry of the period of fourteen days. The «Buyer» shall bear the direct costs of returning the goods. The «Buyer» shall only be liable for any loss in value of the goods if such loss in value is attributable to handling of the goods which is not necessary for testing their condition, properties and functionality.

The right of revocation does not apply to the following contracts:

  • Sound or video recordings or computer software supplied in a sealed package, provided that the seal has been removed after delivery;
  • Contracts for the supply of goods which are not prefabricated and the manufacture of which is based on an individual choice or destination by the «Buyer» or which are clearly tailored to the personal needs of the «Buyer».
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